Frequently Asked Questions
Everything you need to know about shopping with Cosmetics Online IE.
What are your delivery options within Ireland?
We offer standard nationwide delivery via An Post for €4.95, or free shipping on all orders over €50. Orders are typically delivered within 2-3 working days.
Can I return a product if I change my mind?
Yes, we accept returns within 14 days of receipt. Due to hygiene reasons, products must be unopened, unused, and in their original sealed packaging to qualify for a refund.
Are all your products authentic?
Absolutely. We are an authorized retailer for all brands we carry. Every product is sourced directly from the manufacturers or official distributors to guarantee 100% authenticity.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Currently, we focus on serving our customers in Ireland and Northern Ireland to ensure the fastest possible delivery times and the lowest shipping rates.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.